Unfortunately, I am still waiting for a human to contact me regarding my google paid webmail account security issues. I have been working on since end of January. Latest update is that on March 19th my support ticket has been noted that I need to speak directly to a support technician. I am told California does not make any telephone calls so Canada/North America technician request is pending. I have heard nothing since so still waiting.
Thankfully, this is occurring at a time that I am addressing some medical challenges so my online access is limited anyway. I appreciate in advance your patience. Not sure when Google will respond but I am patiently waiting. As soon as able, most likely the end of April or beginning of May, I will have situation resolved.
Hope everyone has a blessed spring season.